Cookie Policy

Last updated: January 15, 2025

This Cookie Policy explains how CoolAir Pro ("we," "our," or "us") uses cookies and similar technologies on our website gohohiwakevi.org. By using our website, you consent to the use of cookies as described in this policy.

What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, making your next visit easier and the site more useful to you.

How We Use Cookies

We use cookies for several purposes to enhance your experience on our air conditioning repair website:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include:

  • Session cookies that keep you logged in during your visit
  • Security cookies that protect against fraudulent activity
  • Cookie consent preferences
  • Form submission data temporarily stored

Functional Cookies

These cookies enable enhanced functionality and personalization:

  • Language and region preferences
  • Contact form auto-fill information
  • Service location preferences
  • Mobile menu state preferences

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website:

  • Page views and popular content
  • Time spent on different pages
  • User journey through our site
  • Device and browser information
  • Geographic location (city/region level)

Marketing Cookies

These cookies help us deliver relevant advertising and measure campaign effectiveness:

  • Tracking of service inquiries and conversions
  • Social media integration and sharing
  • Advertising campaign performance
  • Retargeting for air conditioning services

Types of Cookies We Use

First-Party Cookies

Set directly by our website:

  • coolair_session - Maintains your session during your visit (expires when browser closes)
  • cookies_accepted - Remembers your cookie consent choice (expires after 1 year)
  • user_preferences - Stores your site preferences (expires after 30 days)
  • form_data - Temporarily stores form information (expires after 24 hours)

Third-Party Cookies

Set by external services we use:

  • Google Analytics - Tracks website usage and performance
  • Google Maps - Enables location services and map functionality
  • Facebook Pixel - Tracks conversions from social media
  • Bootstrap CDN - Delivers website styling and functionality

Cookie Duration

Cookies have different lifespans:

Session Cookies

These are temporary cookies that are deleted when you close your browser. They help maintain your session while browsing our air conditioning services.

Persistent Cookies

These remain on your device for a set period or until manually deleted:

  • Preference cookies: 30 days
  • Analytics cookies: 2 years
  • Marketing cookies: 1 year
  • Consent cookies: 1 year

Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions

Opt-Out Options

You can opt out of specific cookie types:

Impact of Disabling Cookies

If you disable cookies, some features of our website may not function properly:

  • Contact forms may not remember your information
  • Site preferences will not be saved
  • We cannot provide personalized service recommendations
  • Analytics tracking will be limited

Cookie Security

We implement security measures for cookies:

  • Secure transmission over HTTPS connections
  • HttpOnly flags to prevent JavaScript access where appropriate
  • SameSite attributes to prevent cross-site request forgery
  • Regular security audits of cookie implementation

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or applicable laws. When we make changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify users through our website banner if significant changes are made
  • Provide opportunity to review and accept updated cookie preferences

Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

  • Email: [email protected]
  • Phone: +60 3 1662 02180
  • Address: Unit 2-15, Jalan Harmonium 23/15, Taman Desa Tebrau, 81100 Johor Bahru, Johor, Malaysia
  • Business Hours: Monday-Saturday 8:00 AM - 8:00 PM, Sunday 9:00 AM - 6:00 PM

Related Policies

For more information about how we handle your personal data, please review our:

Your Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw your consent at any time by adjusting your browser settings or contacting us directly.