Privacy Policy

Last updated: January 15, 2025

CoolAir Pro ("we," "our," or "us") operates the gohohiwakevi.org website. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data.

Information We Collect

Personal Information

When you contact us for air conditioning repair services, we may collect:

  • Name and contact information (phone number, email address)
  • Property address where service is required
  • Description of AC problems or service needs
  • Preferred appointment times

Technical Information

We automatically collect certain information when you visit our website:

  • IP address and browser type
  • Pages visited and time spent on our site
  • Referring website information

How We Use Your Information

We use the collected information for:

  • Providing and scheduling air conditioning repair services
  • Communicating about appointments and service updates
  • Improving our website and service quality
  • Sending service reminders and maintenance notifications (with consent)

Information Sharing

We do not sell or rent your personal information to third parties. We may share information only in these circumstances:

  • With service technicians assigned to your repair job
  • When required by law or legal process
  • To protect our rights and safety

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your data
  • Opt-out of marketing communications
  • File a complaint with relevant authorities

Cookies

Our website uses cookies to enhance user experience. You can control cookie preferences through your browser settings. For detailed information, please see our Cookie Policy.

Contact Information

If you have questions about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Phone: +60 3 1662 02180
  • Address: Unit 2-15, Jalan Harmonium 23/15, Taman Desa Tebrau, 81100 Johor Bahru, Johor

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.